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Suggestions to resolve
technical difficulties with the website |
Please try the
following suggestions for resolving your technical difficulty
in accessing the meditation. We deeply appreciate your
patience and understanding.
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1. Updates to the webpage
do not reflect on your browser
Refresh the page,
or close the web browser, restart the web browser and try again. If this
does not work, please clear the cache on your browser, close the browser, reopen
the browser and try again. Click for information on clearing the cache.
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2. If the meditation does
not play and there is no error,
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Refresh the page,
or close the web browser, restart the web browser and try again. If this
does not work, please clear the cache on your browser, close the browser, reopen
the browser and try again. Click for information on clearing the cache.
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For the Windows Media Player format, please make
sure you have Windows Media Player on your computer. If not, Download a free Windows Media Player. Mac users, please use the MP3
format.
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For the MP3 format (recommended for all users), please make sure you have
software on your computer that plays MP3 files. QuickTime, iTunes, Windows
Media Player, Real Player are some players you can use to play MP3 files. Download free Real Player.
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3. You get the error -
"The file you requested was not found on this website"
Refresh the page, or close the
web browser, restart the web browser and try again. You may have accessed the
website when a fresh upload is in progress. If this does not work, see
item number 1 above.
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4. Windows Media
Player or MP3 player comes up but there is no audio
Please check the audio settings on your
computer (For Windows, Control Panel --> Sounds and Audio Devices).
Make sure the audio is not on mute.
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5. If your problem is not
listed above or the solutions recommended do not resolve the issue
Please click here to email us. Please
include the specific
error or problem you are experiencing, the operating system - Windows/Mac/Linux
and
the web browser information - Internet Explorer/Netscape Navigator/Firefox, etc.,
so that we may assist you effectively.
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6. If the problem can not
be resolved in time
We recommend that you practice the Planetary Meditation for Peace
by Grand Master Choa Kok Sui (Meditation on Twin Hearts), with the intention of connecting to the thousands of
people meditating worldwide. Please click here for
instructions.
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